I am watching YouTube today and guess what I find? It is a sales contest builder. This is such a nice app because it makes sales contest easy to operate for everyone. The management will find it easy to execute the contest and the sales people will also find it very handy to get updated on what is happening in the contest. They know where they stand so they know if they have to work harder to remain on their spot or to catch up. The video talks about motivation, the speaker and the uploader of the video is Nancy Nardin.
By Nancy Nardin
Nancy said that the topic is about motivation because sales contest motivates sales people to do their best. This tool can help your company increase revenue and excites sales rep to achieve your sales objectives. It arouses the competitiveness in the heart of every sales rep, they will not only get the quota but they will also exceed it! You can create a contest base from the information they input in the crm like the number of calls, presentation and others. SalesContest Builder app is very easy to manage because everything is automatic. You can reach your goal in a fun and rewarding way! What can you say?
Businesses nowadays need software sales tool. We need this to ensure that all our data is accurate to make an accurate decision as well. However, not all sales software fits our needs. Some tools might be effective to one company but might not fit us. With this I think that I should share every kind of software that I find online and it is up to you to choose which fits your needs. I will share a tool from SuccessFactors Blog (@successfactors) written by Mark Brandau. Study what you need in your business and see if the feature of the tool fits your need.
The Right Fit
By Mark Brandau
I just bought a new coat.
I know, I know – “so what, who cares.”
But here’s the thing— I really like this coat. It’s actually a 3-in-1, meaning I can wear the shell, or the liner each as a separate jacket, and when they are combined – it becomes a warm, full coat. Plus, its water resistant, includes a hidden hood, lots of pockets, and looks equally good over a suit or with more casual stuff. And since I travel a bit, this versatility helps. This is a great coat.
If you’re a learning professional, I’d suggested you should feel the exact same way about your learning management solution/LMS as I feel about my new coat.
Are you excited about using it? Does it provide a tremendous amount of flexibility – for any and all occasions? Does it travel well—ensuring that learning can truly be accomplished anywhere, on any device, with any user, and any content? Does it stand on its own as a best-of-breed solution, and function as a seamless part of the leading talent suite? And does your learning solution deliver measurable results, making you and your team look good, regardless of business climate?
According to Bersin’s new 2013 Learning Management Systems Market Map, “Of all HR technologies, the LMS is the one system that touches every employee in an organization. It is also one of the HR systems with which buyers have been least satisfied.” If you’re feeling like your current LMS or learning solution doesn’t quite “fit” any more—I would encourage you to take a look at SuccessFactors Learning. For nearly 20 years, we’ve been a perennial leader in every analyst report (including Bersin’s new 2013 Learning Market Map). While we’re proud of this, we’re not content. In fact, our new, February release reaffirms our commitment to lead the market by continuously providing you with learning enhancements and innovations.
With our February release, we’re excited to deliver Learning enhancements that include, but are not limited to: Enhanced support for learning on iPads, a new training and budgeting planner, and new support for Extended Enterprise eCommerce Subscriptions. With our new training and budgeting planner, you get a better idea of the training needs of your organization and can manage your training budget all in the same place. Employees and managers can submit training requests for review and approval. And, you can restrict an organization’s training budget or the number of employees a manager can send to a training course. It’s a win-win — you ensure company compliance with country-specific training requirements, and employees get the training they need for continued business success. Plus, with this release, you can enjoy a new way to monetize your learning investment with e-commerce subscriptions for the extended enterprise. This allows you to offer bundled training content to your customers at a fixed price for a specified period of time.
These improvements certainly provide greater flexibility and help ensure you look good by giving you more ways to increase learning ROI.
As I’ve recently experienced– clearly, all coats are not created equal. And if you’ve outgrown your learning solution, or think all LMS’s or Learning solutions “fit” the same, take a look at SuccessFactors Learning and our new February release. We think you’ll like how it fits.
Thanks for reading! Does the software mention above fits your needs? If so, are you going to use it? If not, what kind of tool do you need for your business? Your thoughts are valuable to us so make sure that you write it on the comment box before you leave.
Every day is a gift right? The moment you wake and you realize that you still have another day to live is already a gift so we should always be thankful and do our best each day. Speaking of gift, I have a gift for you. This is a piece of information I got from Reachable blog (@Reach_able) that was written by Greg Fiorindo. This blog talks about relationship in business, on how social interaction with clients can bring revenue to the company. The author also discussed about giving team incentives for the team who bring revenue to the company by inputting data to the CRM. Now, here is the entire blog!
By Greg Fiorindo
Enterprises big and small are realizing that the capabilities introduced in consumer social networks can add immense value and productivity to the corporate world. The growth in adoption of enterprise social networking tools like Yammer, Chatter and Jive is evidence that the way companies communicate internally among employees and externally with customers and partners is changing dramatically and permanently.
One of the fundamental reasons for this change is the benefit of social discovery. Social techniques like groups, feeds, @mentions, and hash tagging enable employees to effortlessly discover content, expertise and information from across the company in ways that email just can’t touch. There is a 2-day conference going on right now in San Francisco dedicated to this topic of social discovery.
So why don’t CRM systems to a better job of allowing Sales Professionals to discover social relationships? Companies spend an incredible amount of effort, time, and money getting their sales professionals to enter Contacts, and update Opportunities. Shouldn’t there be a reward for the teams on the front line driving revenue for inputting data into CRM?
After 10 years in sales & sales management at Salesforce.com having seen SFA implementations big and small, simple and complex, I believe there should be much more reward and insights available to the selling professionals, and it should come from a company’s enterprise social graph. The enterprise social graph simply stated is every relationship of every employee, customer and partner your company has, on line and off. With all the efforts being invested in social media, one of the most valuable assets a company has, it’s collection of relationships, is being overlooked. Layering your enterprise social graph into CRM can add powerful social discovery into the simplest of tasks that can answer important questions during a sales pursuit, and can drive significant sales productivity:
- What if a brand new Sales Rep at your company, by simply viewing an account in CRM, could immediately discover which company executives have meaningful relationships in the account?
- What if a Sales Rep could enter a new contact in a key account, and immediately discover colleagues that worked with that person at previous companies?
- Or one of my favorites, what if you could pull up an account and discover people in the account that used your product at a previous company?
Your enterprise social graph can tell you exactly those things and so much more!
We continuously discover something new in social aspect of business and we shouldn’t stop. This is especially if it is a great help for us or we can use it to our advantage. Although, there are advantages, there are also risks so we should learn to manage both. Do you find social discovery interesting?
Does your company always announce sales contests? Do you want to win this time? If so, it is important that you can track your activities or your sales pitch as well as your team to know which works and what action should be done. In any game, it is crucial to see how the team is going, this way, you can adjust things out! Crushpath Analytics is perfect for this. You can be able to see if your pitching style is effective or not. You can also study the people who are interested in your Pitch Site so they can be your easy target. Read what Matt Wilkinson (@n2frizbee) can say about Crushpath Pitch Site Analytics!
by Matt Wilkinson
You want to sell, not spend all day mining numbers. But It’s a numbers-driven world if you want higher engagement. Our solution? Crushpath Analytics. Our analytics page is the simplest, most visual, and most awesome way to see how your Pitch is performing, today and over time.
Crushpath Pitch Sites have always been the way to quickly test and target your pitch, but with these robust, easy-to-read features, the ability to test effectiveness, optimize, and get totally agile with your pitch is right in your hands! You’ll see:
- Daily Views—a visual time-based chart that shows you trends in viewers.
- Views—the number of visitors you have had to your Pitch Site.
- Unique Visitors and return Visitors.
- Leads—the number of responses your Pitch Site is getting.
- Conversion rate—the percentage of Visitors who become leads.
Knowing where your visitors are coming from is the key to getting more. You’ll know where to focus when you see:
- Referal sites—where your Visitor saw your pitch and clicked over.
- Email clicks—you’ll be able to see which users responded to which emails.
Analytics for teams lets you know who is leading the charge with the best numbers. If someone is Crushing it, you’ll know they hit a nerve with their pitch. This gives you even more ability to target the right channels and get the right message. You’ll see:
- Stats on every pitch your team has created.
- Sort features based on individual stats.
- Filters for individual users to monitor progress.
Analytics is your new nerve center but we’ve also made it easy to take action right from the Analytics page! You can:
- Open any pitch on the list in a new tab for quick viewing.
- Promote right from the analytics page.
- Duplicate and use any Pitch Site as a template.
- Edit—go immediately to any pitch site to edit it.
Get started with these tools now by clicking the Analytics tab on your Pitch Site Manager screen. Login now.
Are you a competitive person? Does your goal is “to be always the best”? Do you think Crushpath Analytics can help you achieve your goal? Every tool is useful, it is just depends on you on how you use it and how you perform after analyzing things out.
How much do you appreciate our given information? If you appreciate us so much, you can prove it by leaving us a comment.
Every day we talk about different things that can help our business grow. As I am studying, I also make it a habit to share things I’ve learned to like-minded people like you and to help everyone in the business. It is such a great feeling when you are learning with others. The topic that we have today has something to do with improving your email support. We want to make our customers happy, not only by giving them sales rewards but also by attending to their concern as fast as possible. This spells excellent service! Here are the 3 Easy Ways to Improve Your Company’s Email Support by Gregory Ciotti of Buffer (@bufferapp).
3 Easy Ways to Improve Your Company’s Email Support
By Gregory Ciotti
“When it comes to creating customer happiness, better service is the answer…”
Hands up: how many times have you heard that and thought, “Yawn…”
We’ve all heard the same trite advice before.
Although WOWing your customers time and time again (like Buffer continues to do) is important in creating a business people love, the “customer evangelists” out there are always talking fluff, and very rarely address the far less sparkling side of implementation.
That’s because it’s easy to talk the talk… but what about putting it in to practice?
The post you are about to read isn’t your typical take on customer service, because it actually digs into how you can improve your email support system with some very easy steps to take advantage of the most popular communication platform on the web.
(That’s right, email still > social media)
Let’s dig in…
10 Types of Email Support Questions
There are a huge number of questions you can get hit with when doing email support, and you should know how to respond to the most common of them.
Before you begin the rest of the post, be sure to read this free guide from Support Ops on the most common email support questions and how you can amaze each and every customer who asks them.
You can also download the PDF for free right here.
The author, Chase Clemons, is a customer support expert an handles support for the 37 Signals team, so you should definitely pay attention!
Now, let’s get in to the 3 changes you can make today to improve your email support…
Step 1 — Improve First Contact
Have you ever sent a message to a company and had doubts of whether or not it actually went through?
I’ve had this happen many times with contact forms and other entry points for sending an email, and it is a very poor case of non-verbal website communication.
Each time someone emails you asking for help, you need to let them know that you’ve got their email. It takes away the anxiety of…
“Did they get my email? Should I send it again?!”
You can do this with easily:
- Have better on-site confirmation: If you are letting your customers contact you via a web form, make sure something obvious (that stands out on the webpage) pops up that confirms a customer’s message has been sent. (ie, a simple, “Alright! Your message has successfully been sent.”)
- Use non-robotic follow up emails: Use an autoresponder to give customers a confirmation email that their message has been received… but don’t be so freaking robotic!
Here’s an example of a bad follow-up email (it’s a real email, the company will not be named out of mercy! ):
A few things…
- Have you ever heard of the word, “Thanks”? It goes a long way in making people feel appreciated.
- Your “correspondence” with a customer? Are you the Duke of York? Tone down the formality and make it feel like a conversation.
- When I see the phrase “your ticket number,” I cringe. I hate dealing with tickets. Let customers know that they can contact by replying to the email. If they can’t, you should set it up so that they can, it’s much more convenient.
- Ah, the faceless “App Team #8103“… I much rather know that “Steve” will get back to me when he can. If your support team is large, use the head support member’s name, at least then I fee like a real person is on the case.
With those changes made, you can come up with a much better follow-up:
Step 2 — Streamline Your Customer Feedback
Let me take a shot in the dark here… a huge majority of the feedback that you receive from customers comes to you via email.
Email just seems to be the medium that dominates both support and feedback, yet some companies just can’t seem to grasp that they need better feedback systems for their customers to use.
Right now I’m going to show you a dead simple strategy that will allow you to keep track of feature requests via email quickly and accurately, and that has even helped my team improve our overall email response rates by 340%.
Tactic #1 — Keep the team informed in real-time
One app that our team simply can’t live without is Campfire.
Although we rely on it heavily for team-wide communication, we also recently revealed how we decided to set up a separate “room” for all incoming support queries:
Since many help desk apps integrate nicely with Campfire, any and all feature quests or other dilemmas can be view-able to your team as soon as they hit your inbox.
This is a huge part of how we were able to improve our response time by over 340%.
September 1 – October 13:
October 13 – October 27:
That’s not the end of this story, however.
Tactic #2 — Allow all team members to organize feedback
This is where we get to the ninja stuff.
To manage feature requests and other feedback suggestions, we use a simple board system with the Trello app to keep things in order.
Trello allows you to create both “boards” and “cards” to keep tabs on any project you’re working on. For us, it serves as a collaborative way to keep product ideas, features, and other feedback organized and easily referenced.
Here’s just a peak at a simple board setup you can use:
Dividing things like feature requests into boards like Next Up (those that have been approved + are on deck to do), Roadmap (those that have been approved but can be done later), and Ideas(customer requests that haven’t been approved) keeps things organized for your team.
I no longer have to wonder, “Will we be implementing this feature?” because I can just check the board to see if the customer’s request has already been asked before.
Tactic #3 — Divide boards up for easy navigation
While boards allow you to divvy up sections nicely, they essentially serve as “File Folders” like you have on you’re computer, and will be useless unless you fill them up with stuff!
On Trello, you can create “cards” within particular boards, so you can divide a board like “Product Roadmap” into other easily browsed topics like Apps/Bugs, and create cards for each instance:
With this system, you can easily organize a card around a feature that multiple customers have asked for.
In fact, when a feature request and corresponding card is in place, we add emails of those customers who asked for the feature, so that they can be the first to know when it’s live:
(Emails blocked out for privacy)
You’ll also notice that each card comes with a “Specs” section that elaborates what exactly the feature request is, and how it will be implemented (if you have any team members not experienced with product development, this is a must).
With this system in place, your team will know exactly what features have already been requested, which are being worked on, and who wants to hear about them first.
Step 3 — Responding to Unhappy Customers
Dealing with unhappy customers is unfortunate, but it is one of the must have customer service skills for all employees who interact with customers.
There will likely be two reasons unhappy customers will reach out to you…
- They are having problems: Most unhappy customers are those who are having problems with your product or service. They are likely confused, frustrated, upset about something… or all of the above. Remember to keep your cool, and view it as an opportunity to win a customer back.
- They are done with your service: These customers want to cancel, and there is usually nothing you can do to bring them back at this point. The key here is to just get them out as smoothly as possible, don’t elongate the process or beg them to return.
Let’s take a look at good and bad examples of both.
Situation #1 — A customer is confused/unhappy with your product
Unhappy customers can be both within and out of your control: you can’t handle the way someone is going to act, but you can handle the way you respond to it.
Needless to say, no matter what you do, sometimes you’ll get customers that are unhappy for no good reason.
The reason matters not, just make sure you aren’t handling complaints like this:
A couple of things:
- Say you’re sorry: Don’t get passive agressive with things like “I’m sorry you are having problems,” simply apologize personally. It may not be your fault, but don’t risk making customers angier with a bad opening line.
- Get specific and enthusiastic: Find out what they don’t like about your product/service, find out what they do like and how they are currently using it. Show that you are unhappy that theyare unhappy, and affirm their belief that someone on your team is just as upset about this situation as they are!
With a bit of adjustment, you can be on your way to a simple, yet far superior response:
Situation #2 — A customer wants a refund
Hey, it happens, you can’t make everybody happy!
As noted above, if a customer is looking for a refund or to cancel their account with you, it’s past the “Event Horizon” of getting them back, you’re only job now is to make their departure as easy as possible to ensure no more friction.
In other words, don’t do this:
A few things…
- More work?: They are trying to cancel their account and you are asking them to go back and complete more steps? Leave on friction-less terms — do it for them and let them know that you’ve taken care of everything.
- Let there be no doubt: Inform the customer that they will be getting a refund and can expect it shortly. This puts the whole situation to bed with no more worries for the customer.
With these tweaks, you should have something much more appropriate:
Now I’m turning things over to you!
Here’s what to do next:
- Let me know in the comments what you thought of these methods for improving your email support. Are you going to implement any of them yourself?
- If you haven’t already, head on over and download Chase’s full e-book on Writing Better Support Emails, you’ll be glad you did (and so will your customers!).
Thank you for reading, I’ll see you down in the comments!
Email Support system is very important to any companies. It is not because your product is not good to create unhappy customers but there are just customers that aren’t sure how to handle your product and need your assistance. The blog just shows the proper way of handling customer concerns. You should see to it that they feel important and that you are ready to help them. This way, people doesn’t have negative things to say about your product or services. How do you attend your customer’s concern? Make me happy by writing down your thoughts!
What are you using when doing your monthly report? If you are using Salesforce then I have great news for you! Salesforce (@salesforce) now has what they called “joined report” format which will make your business reporting 3 times faster and easier. Doing monthly report will help us to determine our gains and losses and help us decide what is our next step to increase sales. To know how the new system works, here’s the blog written by Mrina Natarajan. She has videos and illustrations that will make it easier for you to understand it! We want everything to be easy for you.
Get a Complete View of Your Sales Pipeline with Joined Reports
By Mrina Natarajan
In your sales organization, you want to know how business is doing this month. You’d like to know metrics such as opportunities created, deals closed, and deals closing next month. While in the past you had to create three separate reports in Salesforce, now, you can get all this data in one report by using the joined report format.
Here’s how to get the data with a joined report:
Example: Create a joined report with multiple views
- Let’s start with a basic opportunities report and change it to the joined format.
- Add three blocks. Drag and drop “Opportunity Owner” and “Amount” fields in each block. Each block shows a different view of the business so that decision makers can quickly assess and draw insights at a glance. Label the blocks “Created,” “Closed (Won),” and “Closing next month.”
- As with other report formats, you can filter, summarize, and group fields. Filter each block by date range or opportunity status as appropriate.
- Summarize the Amount column in each block, and group the results by “Opportunity Owner” (sales rep).
Now what if you wanted to report on data from not one but several report types — multiple objects in other words? Joined report is still the way to go. Take the following example.
Example: Combine data in a joined report from multiple report types
As a salesperson, you want to gauge the health of your accounts while prepping for customer calls. You’ll need a report that looks at different opportunity and case records for each account. We’ll pull in data from three objects.
To begin, create an accounts report. Then, add data from the Opportunities report type and Cases report type. You’re able to add data for Opportunities and Cases objects because they’re related to Accounts, which is a common parent object. See how each report type that you add is its own block.
We’ll create four blocks, each showing a different facet of the account.
- In the accounts block, add the “Employees” column and summarize by max, which gives you maximum value of the Employees column.
- Create an opportunities block showing the lifetime value of the account. Calculate the sum of “Amount” and set “Opportunity Status” to “Closed Won.”
- Show the open opportunity pipeline in the next block. Set Opportunity Status to “Open” and get the sum of Amount.
- In the last block, show open cases with “Case Owner,” “Subject,” and “Age” columns. Filter by “Status” “not equal to” “Closed” to just see the open cases.
There’s more you can do with joined reporting. For example, you can create summary formulas to calculate additional totals on number fields for one report type or create cross-block formulas to get totals for number fields across different report types.
To recap: Joined reports let you report across multiple data sets in a single report. See related data from multiple report types, or see different views of data from the same report type. Joined reports are available to you in Enterprise, Unlimited, and Developer editions.
Reporting consume too much of our time and effort. Good thing that there are some tools that we can use to make our reports easier and faster. How long does it take you to make your monthly report? What tools are you using? You can share it here so that our fellow sales people can have a choice.
Are you looking for sales tool software? You might be interested with SugarCRM (@sugarcrm) tool. Why? Simply because it ensures the entrepreneur success with their innovative software. What’s great is you can have it within reasonable cost! Availing the modern business solution is not risky and it can pay back more than what you have invest on it. The tool offered enables you unlimited business partner. You will never leave behind as the software will continue to develop to meet the demand of competitive era. In return, your business will never be stagnant and will also continue to develop. You are always on the right track with this dynamic sales software. Come and read the entire blog below if you are interested!
Business Insider says you can bet your career on SugarCRM
Have you ever read something in the newspaper or seen it on the evening news and though, “well, heck! Why is this news? I knew that!”
We kind of felt that way when we read that SugarCRM was among the “25 Enterprise Startups to Bet Your Career On” in Business Insider. But, of course, we here have some inside information.
Not to blow our own horns… Well, okay. We’re going to blow our own horns. With a growing list of partners, an ever expanding galaxy of customers and an engineering team that’s focused on delivering on the idea of CRM for everyone, we’re doing important work in making CRM a tool for the entire business instead of a point solution for sales or support. And, by building a platform that integrates easily with other applications, we’re giving customers the freedom to build their own software ecosystems and the ability to make it work with a minimum of cost and hassle.
The companies on this list is impressive and include Box.net and Good Data – which already integrate with Sugar, giving us another leg up.
Want to join the team? Take a peek at Sugar’s career page and see how you can place your bet on SugarCRM.
It is given that the right attitude towards an entrepreneur success is the willingness to try everything to get his business goal. The confidence that you can achieve your goal can motivate you to work hard and makes you not afraid to take a little risk. Does this tool interest you?
To your success!